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The question is the answer.™
Though most organizational leaders understand the importance of happy
people and happy customers, their focus tends to be on financial
performance. One way to provide a balance in the focus of the leaders is
to provide a balance in the measures and metrics they utilize to assess
the performance of the business and be better positioned to make good
decisions. The Balanced Scorecard, first proposed by Harvard
business professors Kaplan and Norton, provides a framework to balance
the measures around four aspects: financial, operational performance,
customer and learning/innovation (people). These measures must be tied
to the strategy of the organization and scaled through the various
levels of management.
The WHY! Company Can Help You Achieve:
WHY! Company also offers Balanced Scorecard training. Click here to learn more!
WHY! Company is available to come visit your company! If you would like to learn more about our services and discuss how they may impact your business please send us a request.
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