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The question is the answer.™
The Balanced Scorecard Concept posed by Kaplan and Norton, in their book by the same title, start to understand the importance of looking at a balanced set of measures that address the various views of an organization’s stakeholders. A Balanced Scorecard provides not only a financial perspective, but looks at the organization from a customer, operational and employee perspective. By balancing measures, the organization’s leaders are better able to synchronize and align the organization’s results to achieve exceptional performance.
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Balanced Scorecard - Training |
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This course is designed to be an introduction to the Balanced Scorecard concept and provide an overview of customer, operational, employee and financial perspectives. Because all organizations are different, the balanced scorecard and associated weighting of measurements can be designed and tailored to a specific situation. Participants will learn the and explore the basic measures within each of the Balance Scorecard’s four categories, understand how the measures are related to each other and how the organization can use the Balanced Scorecard to drive accountability in producing exceptional results. |
1 Day |
Coming |
Check the Calendar of Events for the next open enrolment session or drop us a line to request a proposal for a dedicated course.
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